Air route
Air delivery
small parcels are shaped through air, guarantee the maximum speed and security
Shipping & Refunds
Secure delivery. With protection.
Every Akary order is security packed, carefully shipped, intensively tracked. We set realistic delivery expectations before dispatch and refound will be given when delivery does not go as planned. (contach us for issues related with purchased order)
Compact parcels - Air cargo
Estimated 12–18 daysLarge - Sea freight
Estimated 28–45 daysMade to order
Production time shown separatelyInternational delivery network
Secure shipping for Every parcel.
We use established international logistics channels, including FedEx, DHL, and more on supported routes, and automatically select the transport method according to package size, destination and handling requirements.
International carrier
Used on supported routes
DHL express carrier
Used for DHL-supported routes
Sea route
Sea freight
Used for larger-format pieces where efficient international freight routing are the priority.
01 / Delivery timing
Estimatedd delivery window
A / Compact
Small packages
Estimated 12–18 days
Packed size
35 × 35 × 35 cm or below.
Volume
Up to approximately 0.043 m³ at the 35 cm cube benchmark.
Weight guide
Approximately 3.6 kg volumetric weight at 35 × 35 × 35 cm.
Common for compact lighting, accessories and smaller home pieces that can move through standard international parcel networks.
B / Large format
Large packages
Estimated 28–45 days
Packed size
40 × 40 × 40 cm and above.
Volume
From approximately 0.064 m³ at the 40 cm cube benchmark.
Weight guide
Approximately 12.8 kg volumetric weight at 40 × 40 × 40 cm.
Larger pieces generally require additional freight handling and may travel by sea before final-mile delivery.
C / Made to order
Custom & made-to-order pieces
Manufacturing time applies before dispatch
Applies to
Pieces made to a selected size, material, finish or upholstery specification.
Lead time
Your product page shows the applicable manufacturing estimate where one is known.
Then ships
The relevant 12–18 or 28–45 day transit estimate begins after dispatch.
Product-specific manufacturing notices take priority over general guidance because different pieces require different production processes.
About volumetric weight: the references above use the common length × width × height ÷ 5,000 calculation in centimetres. They are shipping benchmarks, not guaranteed physical product weights. Final routing is determined by the packed carton, actual weight and carrier requirements.
02 / Manufacturing
Made carefully before it moves.
Some Akary pieces are produced or finished specifically for an order. Manufacturing lead time covers the work that happens before dispatch: material preparation, fabrication, finishing, curing where required, special sureface coating, inspection and protective packing. This time is separate from international transit.
01
Custom resin & acrylic tables
Size, composition and finishing may be prepared specifically for the consulted configuration.
02
Black-walnut & solid-wood furniture
Made-to-order sizing, timber preparation and finishing may add production time before dispatch.
03
Leather & upholstery selections
Selected materials and upholstery options may require preparation before the completed piece can be packed.
04
Products marked made to order
Where a product page shows a specific manufacturing period, that estimate is the best reference for that item.
03 / International coverage
Destinations supported
For Destinations not listed, contact us for special shipping handling.
Australia
United States
Canada
United Kingdom
New Zealand
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Norway
Japan
Vietnam
04 / Refund protection
Damage & Refund
We review refund requests against the applicable delivery window, tracking history and condition of the affected product. Time is calculated based on time of transit start, excluding manufacture time for made to order product
Lost / non-delivered
< $150 · 100%Full refund below the threshold
If the affected product's total paid product price is under $150 and delivery cannot be verified under this policy, it may qualify for a full refund.
$150 and above
40%Higher-value non-delivery refund
For an affected product with a total paid product price of $150 or more, the refund under the lost/non-delivery policy is 40%.
Transit damage
20%Repairable or cosmetic damage
Clear photographs of the product and packaging are required. Serious damage is reviewed separately for an appropriate remedy.
Qualifying delay
5%Late-delivery refund
Applies when an order is delivered materially after the maximum applicable transit estimate and meets the conditions below.
How the timing is measured
We measure from the right starting point.
Compact parcels use the 12–18 day transit window and large packages use the 28–45 day window. For made-to-order products, manufacturing happens first; transit timing begins after dispatch. Product-specific manufacturing notices take priority where they provide a more precise estimate.
01
Delivered more than estimated time interval
If an order arrives more than estimated time interval after the upper end of its applicable transit estimate, a 5% delay refund may be issued for the affected product.
02
Still not received after an extended delay
If the parcel remains undelivered 14 days beyond the upper end of the applicable transit estimate, we review the tracking record. Products with a total paid product price under $150 may qualify for a full refund where delivery cannot be verified. Products priced at $150 or above are refunded at 40% under this non-delivery policy.
03
Carrier confirms the shipment is lost
The same price threshold applies: under $150 total paid product price may qualify for a full refund; $150 or above is refunded at 40% under this policy.
04
Product arrives damaged
Send clear photographs of the damage, the full product, outer carton and internal packaging. Repairable or cosmetic transit damage may qualify for a 20% partial refund. Major damage that makes the item unsafe, unusable or materially different from the confirmed order is reviewed for the most appropriate available remedy rather than being automatically capped at 20%.
05 / Claims & evidence
A straightforward review process.
Contact us before disposing of packaging or arranging a return. For non-delivery, provide your order details so we can review the latest tracking information. For transit damage, photographs are required so the condition of the product and packaging can be assessed properly.
Refund percentages are calculated against the affected product price actually paid, excluding shipping, duties and taxes unless applicable law requires otherwise. The $150 threshold refers to the total paid product price of the affected product. Refund categories are not normally stacked for the same incident.
Delivery estimates can be affected by events outside reasonable carrier control, including customs holds, incorrect address information, refused delivery, severe weather and destination restrictions. Where this happens, we will still help review the shipment and provide the tracking information available to us.
Your legal rights remain protected. This page explains Akary's store-level shipping and refund process. It does not exclude, restrict or replace any refund, repair, replacement or other remedy that applies under mandatory consumer-protection law in your country or region.
Approved refunds are returned to the original payment method where practicable. Your bank or payment provider may require additional processing time after approval.